TERMS & CONDITIONS
When purchasing the products offered via the website www.tangerine-studios.com, (hereinafter the “Website”) owned by INNOVACIO MATARO TEXTIL, S.L., (hereinafter IMT) under the “TANGERINE” brand, the Client accepts the terms and conditions of these General Contract Conditions, so that before accepting them, please read its content carefully.
If you do not accept the General Contract Conditions, you will not be able to purchase the products and consequently IMT via its Website will not assume any type of obligation or liability.
Likewise, the Client declares being of legal age to buy the products from the Website.
IMT reserves the right to modify the content and/or scope of the General Purchase Conditions at any time, without the need to communicate it or notify this in advance, so, before contracting each product, please, read its content carefully since it is the Client’s liability to review the General Purchase Conditions before buying any product from the Website.
The General Contract Conditions regulate the distance selling relationship between IMT and the User or Client, in accordance with the legal stipulations in force in distance selling, the General Law for the Protection of Consumers and Users, Data Protection, and the Services of the Information Society and Electronic Commerce.1. Holder Identification
In accordance with Law 34/2002, of 11th July, on Information Society Services and Electronic Commerce, the User is informed that the company IMT is the owner of the website www.tangerine-studios.com and its identification data are:
- Data Controller: INNOVACIO MATARO TEXTIL, S.L.
- Tax ID number: B66181207
- Registered office: C/Foneria, 15 Pol. Ind. Mata- Rocafonda
- Postal code: 08304
- Town: Mataró
- Province: Barcelona
- Email: firstname.lastname@example.org
- Registry data: the company is registered in the Mercantile Registry of Barcelona, in Volume 20.627, Folio 086, Sheet B-7926, Incorporation
2. Contract signing
To be able to buy online, it is essential to register as a User on the web. To do this, you must access the "User registration" section.
During the purchase process, you must identify yourself with the username and password provided. These data will not be public. You are responsible for handling your client identity and password provided in the registration in a confidential and responsible way. You cannot assign them to another user. You can modify the information registered at any time by going to the "User Area" section of the web.
In the "User area" section, you can access your order history and, although this is only for reference, you can manage it and remove the records you do not need to view anymore.
The User can register on the Website either before purchasing a product, by clicking on "Start Session" in the top right corner of the store; or after selecting the product and adding it to the cart. Either way, this is always done before paying for the items. Upon registering on the page, the User will receive a welcome email.
Likewise, Users can also make a purchase as guests, without having to register, using the option: "access as guest". In this case, the User will not have a Client Profile nor will he be able to access the Purchase History.
Users can modify their personal data by accessing their "Profile" within their Client account. Moreover, if the User has forgotten his/her password, he/she will be able to recover it by going to in "Start Session" à "Have you forgotten your password?" à "Recovery".
Once the order has been placed, the User will receive an acknowledgment of receipt to the address indicated by email, telephone or any other means of electronic communication equivalent.
Likewise, IMT informs you that the contract may be drafted in the following languages: Spanish and English
Users may subscribe to the IMT Newsletters to receive the latest news and be the first to know about store discounts and promotions.
You must subscribe to receive the newsletters.
If the User has subscribed to the newsletter, but wishes to unsubscribe from it, he/she can do so using the link at the bottom of the newsletter in the email or by sending an email to email@example.com
4. Data Protection
5. Product availability
IMT products availability may vary depending on the Users demand. IMT will prepare the products once the User has made the purchase, so the preparation will be exclusive for the client. In case of non-execution due to unavailability or lack of stock, the amounts paid for the cancelled order will be credited no later 30 days.
If the chosen product is not available, IMT may supply a product with similar characteristics and with the same or higher quality, at no extra cost.
The price for each product will be the one in euros together with each product on the Website and will include the applicable VAT that, where appropriate, may correspond.
IMT reserves the right to modify its prices at any time and without prior notice. The price applicable to the purchase request made by the Client will be the one recorded at the time of accepting the General Purchase Conditions.
7. Payment method
The User can pay their order amount using any of the following methods. During the purchase process they must state their choice:
7.1 Credit card
All transactions involving the transfer of personal or banking data are done using a secure environment, a server based on the SSL (Secure Socked Layer) standard security technology. All the information that you send us is sent encrypted through the network.
Likewise, the information regarding your credit card is directly entered on the bank's page, at the POS (Bank's Point of Sale Terminal) and is not entered or registered in any IMT server.
When paying with credit card you will always be asked for the following information: card number, expiration date, and a Validation Code that matches the last 3 digits of the number printed in italics on the back of your card, thus, providing more guarantees on the transaction’s security.
When the amount of a purchase has been fraudulently or improperly charged using the number of a payment card, its holder may demand the immediate cancellation of the charge. In this case, the corresponding debit and reimbursement entries in the supplier and holder accounts will be made at the earliest. However, if the purchase had actually been made by the cardholder and the return demand was not due to having exercised the withdrawal or resolution right and, therefore, had improperly demanded the cancellation of the corresponding charge, he will remain obliged to compensate IMT for damages caused as a result of such cancellation.7.2 Paypal
Enables signing payments on the Internet safely and comfortably. The PayPal network builds on the existing financial infrastructure of bank accounts and credit cards and creates a global real-time payment solution. PayPal offers a service specially designed for those who do not wish to use the traditional payment methods.
More information on PayPal. http://www.paypal.com.7.3 Apple Pay and Google Pay
8. Shipping charges8.1 Execution and delivery times
Garments purchased from Tangerine will be sent with IMT in Europe, the United States, Korea, Japan and Australia.
Once the client has paid for the product, IMT has confirmed it, and the confirmation email for their purchase has been sent to the user, the products will be sent to the address stated by the user, in the purchase process, within the term provided on the website, and no later than thirty (30) days after signing the contract.
IMT shall not be liable for any errors that may occur in the delivery of the products purchased in the event that the user has not correctly completed the form on the website. If there were any incidents in the delivery time, IMT will inform the User adequately and immediately. The user must take into account that, in any case, no home deliveries will be done on saturdays, sundays and holidays.
In case of not being able to deliver the product due to the absence of the recipient, the transport agency will leave a notice and will try to contact the recipient by phone. After two unsuccessful attempts, the user must contact the transport agency to proceed with the delivery.
The risks of the products will be borne by the User from the moment they are delivered and, in the case of their return, they will continue to be borne by the Client until they are delivered to IMT.
The customer is responsible for return shipping costs. We are not responsible for any lost or stolen goods incurred during return shipping. Return deliveries with unpaid postage will not be accepted.
9.1 Withdrawal right:
You have the right to withdraw from this contract within a period of 14 calendar days without the need for justification.
The withdrawal period will expire 14 calendar days after the date of receipt of the item(s).
To exercise the withdrawal right, you must notify us by means of an unequivocal statement (for example, a letter sent by post or email). You can use the withdrawal form model attached.
To meet the withdrawal period, you just need to send the communication indicating your wish to exercise this right before the relevant term expires. In any case, it is your responsibility to be able to prove that you have requested or exercised this right.
9.2 Consequences of withdrawal:
If you want to exercise your withdrawal right, we will refund all payments received from you, except for shipping charges (with the exception of any additional costs resulting from your choice of a delivery method other than the least expensive one) without any undue delay and, in any case, no later than 14 calendar days from the date on which we are informed of your decision to withdraw from this contract. We will make such reimbursement through the same payment method used by you for the initial transaction unless you have expressly provided otherwise. In any case, you will not incur any expenses as a result of the refund.
We may withhold the reimbursement until we have received the goods, or until you have submitted proof of the return, depending on which condition is met first.
You must return or deliver the goods directly to us at the aforementioned address, without undue delay and, in any case, no later than 14 calendar days from the date on which you notify us of your decision to withdraw from the contract. The term will be considered as fulfilled if you return the goods before it has expired. IMT will make the reimbursement through the same payment method used by the Client for the initial transaction, unless the Client states otherwise. The Client will bear the cost of returning the purchased product.
The legal guarantee of all our products is regulated by the Consolidated Text of the General Law for the Protection of Consumers and Users.
Likewise, the products must be returned in perfect condition with the labels and the corresponding packaging (boxes, bags, etc.) in the same way they were received, to the following address: C/Foneria, 15 Pol. Ind. Mata- Rocafonda 08304 Mataró (Barcelona) and the return costs will be borne by IMT.
Once IMT receives the product, the company will verify that it does not meet optimal conditions for use and will proceed to repair, replace or refund the amounts paid for that product. IMT will reimburse the expenses paid by the client to purchase the product.
11. Complaints and claims
IMT must respond to the claims received in the shortest possible time and in any case within a maximum period of one month since the claim was submitted.
In accordance with EU Regulation No. 524/2013, the European Commission has an online dispute resolution platform available to Consumers and Users, which is available at the following link: http://ec.europa.eu/consumers/odr/. Consumers can submit their claims using the online dispute resolution platform.
12. Applicable law and jurisdiction
These General Contracting Conditions shall be governed and interpreted in accordance with Spanish legislation